FAQs

1. Proper Soaking (For Annual Lenses): New lenses must be soaked in specialized contact lens solution for at least 8 hours before first use. Before wearing, gently rinse and rub the lenses with the solution.
2. Inspect the Lens: Always check the lens for any damage before wearing. Make sure it is not inside out—the correct side should form a nice bowl shape, not a dish with flipped edges.
3. For Sensitive/Dry Eyes: If you have sensitive or dry eyes, it's recommended to reduce wearing time and choose lenses with high moisture retention.
4. Avoid Wearing When Unwell: Do not wear lenses if you are staying up late, have a cold, or if your eyes are red, swollen, or irritated. Wait until your eyes have fully recovered. If irritation persists after wearing, remove the lens immediately and consult an eye care professional! 💕
5. Consider Environment & Activities: Avoid wearing lenses in dusty, windy, or dry conditions, or during intense physical activities.

Daily disposable lenses are for single-day use only, while yearly lenses are recommended to be replaced within 6–12 months after first opening.

No prescription is required. We offer Plano (0.00) and prescription lenses from -1.00 to -8.00. Plus powers for farsightedness are not available at this time.

How to choose your power:

• Use the conversion chart on any product page (glasses prescription → contact lens power)
• Astigmatism under 1.00D can convert using the same chart
• Contact our support team for assistance

⚠️ Safety Note: While no prescription is needed to purchase, we strongly recommend a professional eye exam. An optometrist can confirm if contacts suit your eyes and provide accurate measurements (power, base curve, diameter).

All lenses are ISO, CE, and FDA certified.

Yes! Our lenses are specifically designed to be vibrant on all eye colors, including very dark brown eyes.

We use Sandwich Technology—the pigment layer is sealed between two clear lens layers. This creates high-opacity, vivid colors that completely cover your natural eye color for a stunning transformation, regardless of how dark your eyes are.

✨ Perfect for dark-eyed beauties who want a bold, noticeable change.

Yes, but please act fast.

• Order not shipped yet? Contact us as soon as possible and we'll help you modify or cancel it.
• Order already shipped? Sorry, we cannot make any changes to shipping details, items, colors, or prescription once it's on its way.

Our team works quickly to process orders, so please double-check all information before checkout.

We process and ship orders within 24-48 hours of receiving them (including weekends and holidays) to get your package to you as soon as possible.

It will take 10-14 days for shipment in a normal situation. Actually, we are unable to control the shipping speed, it depends on the destination country handling time.

For more information, please check our Shipping Policy.

You can obtain your tracking number and track your delivery status through the following two methods:

1. Email Notification: Once your order has shipped, we will send a confirmation email containing a unique tracking number to your inbox. Simply click on the Tracking Number in the email or click on the Tracking Number on the order page to view the detailed logistics tracking information of the package to monitor your shipment in real-time.
2. Account Access: Create an account on our website using the email address associated with your purchase. After registration, log in and go to: ［Me – My Orders – Click the Order Number – Click the Tracking Number］ to view the latest shipping information.

We can offer return or exchange services provided that your request meets our return policy requirements. For detailed information, please refer to our Return and Exchange Policy.

If you have any issues with your order, feel free to contact us promptly, and we will address it as soon as possible.