Privacy Policy

Last Updated: December 12, 2025

Welcome to our store! LolaDiva ("we," "us," "our," or "the Store") is committed to protecting your privacy rights. This Privacy Policy details how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our store.

We utilize the platform provided by UEESHOP Inc. ("UEESHOP") to power our e-commerce business. UEESHOP acts as our data processor, handling your data on our behalf. UEESHOP also acts as a data controller for certain data processed for its own purposes, such as platform security and improvement.

1. Information We Collect and Use

Information We Collect:

When you visit our store, we automatically collect certain information about your device, including your Internet Protocol (IP) address, browser type, operating system, referring URLs, and information about how you interact with the store. We collect this information using "cookies" or similar tracking technologies. For more details on cookies, please refer to Section 4 below.

When you make a purchase or attempt to make a purchase through the store, Personal information you provide to us is properly collected on pages secured with SSL technology to fulfill the transaction. This includes:

Identifiers: Such as your name, billing and shipping address, email address, and phone number.
Payment Information: Your payment information (e.g., credit card details) is processed directly by UEESHOP and its payment partners. We do not store full payment card information. Payment processing is encrypted and adheres to the PCI-DSS standards.
Order Information: Details of the products you purchase and your order history.

How We Use Your Information:

We use the collected information for the following purposes:

Fulfilling Orders: Processing your payments, arranging for shipping, and providing you with order confirmations and invoices.
Communicating with You: Responding to your inquiries, providing customer support, and sending you service-related information (e.g., order status updates) or marketing communications based on your preferences.
Screening Orders for Risk: Assessing and managing fraud risks to protect our store and our customers.
Improving Our Services: Optimizing your store experience based on your browsing and purchasing behavior.
Complying with Legal Obligations: Adhering to applicable laws and regulations.

Marketing Communications:

Where we have your explicit consent, we may send you emails about new products, promotions, and other updates. You can withdraw your consent at any time by clicking the "unsubscribe" link in our emails or by contacting us at service@loladiva.store.

2. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you are consenting to our collection and use of that information for that specific purpose only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at service@loladiva.store.

3. Sharing and Disclosure of Information

We disclose your personal information only in the following circumstances:

With Service Providers: We share your information with third-party service providers like UEESHOP to help us provide our services and operate our business. For example, UEESHOP hosts our store and processes payments; logistics partners help us fulfill deliveries. These providers are only permitted to access and use your information to the extent necessary to perform their services for us.
For Legal Compliance: We may disclose your information if required by law or in response to valid legal processes, such as a court order or subpoena, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

Payment Processing:

For payments processed through direct payment gateways like UEESHOP Payments, your payment data is encrypted and handled by UEESHOP in accordance with PCI-DSS standards. We do not store your complete payment card information. You may also want to read UEESHOP's Terms of Service and Privacy Policy.

4. Cookies

We use cookies to enhance your shopping experience, for instance, by remembering your cart contents and recognizing you when you return to the site. You can choose to disable cookies through your browser settings, but this may affect the functionality of certain website features. For more information about how we use cookies and how you can manage them, please refer to our [Cookie Policy] (https://loladiva.store/pages/cookie-policy).

5. International Data Transfer

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. For instance, UEESHOP's servers may be located in the United States and Canada.

When your personal information is transferred from regions like the European Economic Area (EEA), the UK, or Switzerland to Canada, it is protected under Canadian law, which has been deemed adequate by the European Commission. For transfers to other territories, we implement contractual safeguards, such as Standard Contractual Clauses, to protect your information.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right of Access: To request a copy of the personal information we hold about you.
Right to Rectification: To request correction of inaccurate personal information we hold about you.
Right to Erasure: To request deletion of your personal information.
Right to Restrict or Object to Processing: To request that we restrict or stop processing your personal information in certain circumstances.
Right to Data Portability: To receive your personal information in a structured, commonly used format and transmit it to another controller.

To exercise these rights, please contact us at service@loladiva.store. To protect your information, we may need to verify your identity before processing your request.

Please note: UEESHOP processes data related to you as our customer on our behalf (as the merchant). If you wish to directly access, correct, amend, or delete personal data processed by UEESHOP on our behalf, or if you wish to make a request directly to UEESHOP, you need to contact us, the merchant. For more details, please contact us directly or review UEESHOP's privacy policy.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use or modification. For example, we use SSL encryption to protect data transmission and follow industry best practices. We shall strictly comply with the laws and regulations applicable to all countries where our consumers are located, including but not limited to the United States, Canada, the United Kingdom, Australia, and shall not use it for any commercial purposes unrelated to this Agreement.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for import duty, accounting, or legal obligations). For instance, we retain order information for import duty and warranty purposes.

When you close your account or we no longer need your information, we will delete your personal information or anonymize it.

9. Children's Privacy

Our service is not directed to individuals under the age of 13 (or the higher age of majority in their jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. The updated policy will be posted on this page with a revised "Last Updated" date. If changes are significant, we will notify you through a store notice or by email, where appropriate.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to make a complaint, please contact us:
Company: Pujiang Mishi E-Commerce Co., Ltd.

Address: Room 201, Building 1, Complex Building, No. 115 Jiahe Road, Xianhua Sub-district, Pujiang County, Jinhua City, Zhejiang Province, China

Email: service@loladiva.store

Phone Call: +8619557870627

If you are not satisfied with our response to your request, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

12. Prescription and Protected Health Information

Because we sell contact lenses, we collect limited health-related information that you provide for prescription verification purposes ("Prescription Information"), including: a copy (photo or scan) of your contact lens prescription; your prescriber's name and contact information; and your lens parameters (brand, base curve, diameter, power, and, where applicable, cylinder and axis).

How we use it: Prescription Information is used solely to verify your prescription as required by the U.S. Fairness to Contact Lens Consumers Act (FCLCA) and the FTC Contact Lens Rule, to fulfill your order, and to comply with legal obligations. We do not use Prescription Information for marketing or advertising purposes, and we do not sell or rent it to any third party.

How it is shared: Prescription Information is disclosed only to (a) your prescriber, for the purpose of verifying your prescription; (b) service providers that process it on our behalf under contractual confidentiality obligations (such as our e-commerce platform UEESHOP); and (c) regulators or other parties where required by law.

How we protect it: Prescription Information is transmitted through SSL-encrypted pages, stored securely, and accessible only to trained personnel responsible for prescription verification, protected by the administrative, technical, and physical safeguards described in Section 7 (Data Security).

Retention: We retain Prescription Information only for as long as necessary to complete verification, fulfill your order, and meet legal record-keeping requirements, after which it is securely deleted or anonymized.

Your rights: You may access, correct, or request deletion of your Prescription Information at any time by contacting us at service@loladiva.store, subject to legal record-keeping requirements.

Compliance: Our handling of Prescription Information is designed to comply with applicable privacy and protected health information laws in all jurisdictions we serve, including the FCLCA and FTC Contact Lens Rule in the United States, applicable U.S. state health information privacy laws, the GDPR for EEA/UK customers, and PIPEDA for Canadian customers.

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