Terms of Service
Last Updated: December 12, 2025
Welcome to the official website of LolaDiva (hereinafter referred to as "this Website"). Before you use the services, browse, or make a purchase on this Website, please read and understand these Terms of Service carefully. These Terms constitute a legally binding agreement between you and LolaDiva. By accessing, browsing, or making a purchase on this Website, you acknowledge that you have understood, agree to, and accept full compliance with all contents of these Terms. If you do not agree to any part of these Terms, please discontinue your use of this Website immediately.
1. Definitions
"We," "Us," "LolaDiva" refers to the entity operating this Website.
"You," "User," "Customer" refers to any individual or entity accessing, browsing, or purchasing products through this Website.
"Products" refers to the colored contact lenses and related care products sold on this Website.
"Website" refers to the LolaDiva official independent site and all its subpages.
2. Products and Medical Disclaimer
2.1 Medical Device Nature: Colored contact lenses are classified as medical devices (Class II or III) in many countries and regions, including the United States and the European Union. The products sold on this Website are intended for vision correction and cosmetic purposes only and are not a substitute for professional medical advice.
2.2 No Medical Advice: All product information, usage guides, and educational content provided on this Website are for reference only and do not constitute professional medical diagnosis, treatment advice, or a prescription. We are not a healthcare provider.
2.3 Professional Consultation Requirement: Before purchasing and wearing colored contact lenses for the first time, you must consult a licensed eye care professional (such as an optometrist or ophthalmologist) for a comprehensive eye examination to determine your suitability for contact lens wear and to obtain a valid, current prescription (even if you do not require vision correction). The prescription should include parameters such as: Base Curve (BC), Diameter (DIA), Power (if applicable, SPH), etc.
2.4 Usage Risks: Improper wear, care, or use of colored contact lenses may lead to eye infections, corneal damage, vision impairment, or even permanent vision loss. You must strictly adhere to the care guidelines, recommended wearing time, and replacement schedule provided with the products.
3. Orders and Purchases
3.1 Eligibility: You declare and warrant that you are at least 18 years of age at the time of placing an order and that you have the legal right to purchase and receive contact lens products in your country/region. You are responsible for ensuring that your purchase complies with the laws and regulations of your location.
3.2 Pricing and Payment: All prices displayed on the Website are quoted in a specific currency and may exclude taxes, duties, and international shipping fees. You agree to pay the total order amount and any applicable additional charges. An order is considered formally confirmed only after payment is completed.
3.3 Order Confirmation and Changes: An order confirmation email does not constitute our acceptance of your order; it merely confirms receipt. We reserve the right to refuse or cancel any order prior to shipment for reasons including, but not limited to, insufficient stock, pricing errors, prescription verification issues, or suspected fraudulent activity. We will make reasonable efforts to notify you promptly.
3.4 International Shipping and Customs Clearance: As a cross-border independent site, we will ship products to your designated address via international logistics partners. You (the recipient) are the importer of record and are solely responsible for all import duties, taxes, customs fees, and related clearance procedures. Please understand the relevant regulations concerning the import of contact lenses in your country/region before placing an order. Shipping times and costs vary by destination.
4. Privacy and Data Protection
The security of your personal information is paramount to us. The collection, use, and protection of your data (including prescription information) will strictly comply with our Privacy Policy. This policy details how we handle your personal information; please read it carefully. The Privacy Policy is incorporated into these Terms by reference.
5. Return, Exchange, and Refund Policy
5.1 No Returns: Due to health and hygiene reasons, we do not accept returns. All sales are final. However, we support refunds, exchanges, and reshipments under the conditions below.
5.2 Refund Process: If you are eligible for a refund (e.g., defective product as set forth in Section 5.3), the amount will be credited back to your original payment method. Processing may take 5-10 business days. Original shipping costs are non-refundable.
5.3 Defective Products: If you receive a product with an obvious manufacturing defect in its unopened state (e.g., damage, empty vial, power/color severely inconsistent with the order), please contact our customer service within 7 days of receipt and provide photo/video evidence. Upon verification, we will arrange for a free replacement or a full refund. Shipping costs for such replacement shall be borne by us (the seller).
5.4 Exchange and Reshipment for Non-Defective Reasons: If you need to exchange a product or request a reshipment due to personal reasons (e.g., ordering the wrong product, change of mind), a shipping fee of $5 USD will apply. Please note that exchanged products do not need to be returned to us. For exchanges or reshipments resulting from our error (e.g., wrong item shipped, quality issues), we will bear the shipping cost.
6. Limitation of Liability and Disclaimer
6.1 Product Use Responsibility: You assume full responsibility for the use of the products, whether in accordance with or contrary to professional medical advice. LolaDiva shall not be liable for any personal injury or damage resulting from your failure to adhere to the prescription, usage instructions, care guidelines, or failure to seek professional eye care.
6.2 Liability Cap: To the maximum extent permitted by law, LolaDiva and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data loss) arising from these Terms or the use of the Website/Products. Our total aggregate liability shall in no event exceed the purchase price of the specific order giving rise to the claim.
6.3 Governing Law: The interpretation, validity, and enforcement of these Terms, as well as any disputes arising from or related to them, shall be governed by the laws of the judicial jurisdiction of China, without regard to its conflict of law principles.
7. General Provisions
7.1 Modification of Terms: We reserve the right to update or modify these Terms of Service at any time. Any changes will become effective immediately upon posting the revised version on this page. You are responsible for reviewing this page periodically. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes.
7.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible consistent with the stated intent, and the validity and enforceability of the remaining provisions shall not be affected.
7.3 Contact Us: If you have any questions regarding these Terms of Service, please contact us via:
Customer Service Email: service@loladiva.store
Contact Page: https://loladiva.store
8. Final Acknowledgement
Important Notice: By clicking the "Place Order," "Submit Order," or similar button, you acknowledge and agree that you:
Have read, understood, and agree to these Terms of Service and the Privacy Policy;
Declare that you have consulted an eye care professional and possess a valid prescription;
Confirm that you understand the potential risks associated with wearing contact lenses;
Agree to assume full responsibility for any consequences arising from your improper use of the products.
Questions about the Terms of Service should be sent to us
